There was a payment problem with my renewal order. What do I do?

If your subscription renewal was not processed properly due to an expired or cancelled card, you will receive an email informing you of this. The email will come from hello@kidstir.com with subject line “Invoice for renewal order”. Within this email, click “pay now” and follow the instructions.

If it’s been more than a week since you received the Invoice, it is likely that your subscription has been cancelled. In this case, please first update your credit card information in your account, then choose the Returning Subscriber option to select the kits that you still need for your collection.

Email us at hello@kidstir.com if you need any help!

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