FAQs

We hope you’ll find the answers you’re looking for here. If you need more help please reach out to us via our Contact Us form. For press inquiries, please reach out to hello@kidstir.com.

General

What is Kidstir?

Kidstir’s mission is to spark a love of good in kids. Our award-winning Happy Cooking Kits offer a monthly hands-on food and cooking adventure for children ages 5-10 to learn basic and advanced cooking skills and encourage healthy eating while spending meaningful time with their families.

Read more About Us. Subscribe to our Happy Cooking Kits or visit our Store to purchase a Special Edition box, previous kits or Cookbook binder

How do I contact Kidstir?

We offer Customer Care by email or chat. If your questions are not answered here, please feel free to reach out to our Customer Care team. For a quick reply, please send us an email by filling out our Contact Us form or you can chat with us through our website. There is a Chat button on the bottom right hand portion of the page where you can reach us.  We aim to respond to all emails within 2 business days.

What is Kidstir’s phone number?

We do not currently offer phone support.

For a quick reply, please send us an email by filling out our Contact Us form or you can chat with us through our website. There is a Chat button on the bottom right hand portion of the page where you can reach us.  We aim to respond to all emails within 2 business days.

Do you have a referral program?

Yes, we do have a Refer-A-Friend program:  Invite your friends and they will receive $10 off the purchase of a new subscription (not combinable with other promos). You will receive a $10 credit for each friend who makes a subscription purchase using your referral link!  The Refer-A-Friend discount (for your friends) is only valid on new Subscriptions, however your credit can be used towards Subscriptions or items purchased individually from our Store. Go to our Refer-a-Friend page to get started.

How do I partner with you?

We’d love to connect with you. Please use our Contact Us form to reach out, and we’ll be in touch.

How can I give feedback?

Do perishable / food ingredients come in the box?

Food ingredients, wet or dry, do not come in our Happy Cooking Kits. We believe going to the market and selecting high quality, fresh ingredients is an important life skill.

A shopping list will be emailed when the box ships, so families can stock up on ingredients in advance. The shopping list will also be enclosed in each box.

What about food allergies, gluten intolerance, vegetarian, low carb, and other special diets?

Starting with our December 2019 box, modifications for vegan, vegetarian, dairy-free, egg-free, and gluten-free diets will be available on our website. We encourage our community to share ideas with each other through our Facebook Group.

How do I report a problem with my box?

We want to make sure you have a great experience with Kidstir. If you are having a problem with one of our boxes, please  let us know by using the Contact Us form.

What are the recommended ages for Kidstir cooking kits?

While we recommend the kits for children between the ages 5 – 12 they are suitable for older and more experienced child chefs as well. The activities are geared more for elementary aged students but the recipes are applicable for everyone. We do recommend that the adult supervising take over for certain steps such as cutting and work on the stove but when working with older or more experienced children more and more of the tasks can be given to them to complete.

Managing your account

How do I update my billing information?

You can update your billing information at any time from your My Account page. On your “Payment Methods” tab, you will be able to edit your Payment Details (credit card number). On your “Addresses” tab you will be able to edit your Billing Address.

How do I update my shipping address?

You can update your shipping address from your My Account page. To update a shipping address, click the “Subscriptions” tab, then “View” the subscription that needs to be edited. Shipping addresses must be updated by 15th of the month to take effect for the next month’s shipment. Addresses need to be updated individually if you have multiple subscriptions.

How do I renew a subscription?

Your subscriptions will automatically renew at the end of your current order so that your child will not miss any shipments.

Can I skip a month?

Our boxes are shipped every month. We do not offer customization of the shipping schedule at this time. There are no perishable items in the boxes so they may be stored and used at times convenient to families.

Can I have subscription boxes shipped every other month?

Our boxes are shipped every month. We do not offer customization of the shipping schedule at this time. There are no perishable items in the boxes so they may be stored and used at times convenient to families.

How do I avoid having duplicate / repeat boxes sent to my child?

For subscription members there will not be duplicates of previous kits sent out as part of the subscription. All monthly boxes are new and contain recipes, activities and tools created for that particular month. Previous kits and Classic kits are available for purchase in our Store for purchase outside of a subscription.

Why has my subscription been put on-hold or suspended?

How do I cancel my subscription?

We hate to see you go, but you can end a subscription anytime after the initial prepaid term has been completed. To cancel, log into your My Account page, choose the “Subscriptions” tab, click “View” next to the subscription that you’d like to cancel, then click “Cancel” before the 15th of the final month of your current term. Your account will show “Pending cancellation”. At the end of your prepaid term, it will show “Cancelled”. Your subscription will not auto-renew and no boxes will be shipped after the end of your current term.

Can I cancel my subscription after payment has been processed?

Per our cancellation policy, customers need to cancel their renewing / recurring subscriptions by the 15th of the final month of their current term.  We cannot stop a shipment after boxes have been processed. Ending a subscription does not affect your current order and any kits and items that have been purchased will be shipped out as scheduled.

If you cancel your subscription by reaching out to us between processing and shipment, that “processing” term will be the last that you receive as part of your subscription. You will no longer be billed for or shipped boxes beyond that term.

Gifting

Can I give Kidstir boxes as a gift?

Of course! Our boxes make wonderful gifts! Choose your preferred subscription term here. Then, provide the details such as the child’s name and shipping address.

Your subscription will auto-renew so that your gift recipient will not miss any shipments. If you’d like to limit your gift to the initial term of your subscription, log into your My Account page, choose the “Subscriptions” tab, click “View” next to the subscription that you’d like to cancel, then click “Cancel” before the 15th of the final month of your current term. Your account will show “Pending cancellation”. At the end of your prepaid term, it will show “Cancelled”. Your subscription will not be auto-renewed and no boxes will be shipped after the end of your current term. 

You can also send other one-off Store items such as Special Edition boxes, previous kits or Cookbook Binders – no subscription required! Be sure to check the “is this a gift?” box during checkout so that you can enter a gift message that will be emailed to the gift recipient upon shipment.

I received or gifted Kidstir kits last year and want to continue. Will the kits be the same as in prior years?

Kidstir is happy to announce that starting in December 2019 all new kits have been developed and will begin shipping. Kits will not be repeated from this point forward. Past kits will be available for order in our Store.

What is your holiday delivery schedule?

Holiday orders must be placed by Thursday, December 12, 9 pm PT for delivery before December 25.

Please note that Alaska, Hawaii, and APO/FPO addresses may take 2 weeks longer.

Once our holiday shipping deadline has passed, you can still give Kidstir boxes as a Christmas present.  For a Christmas day opening,  please print our our Happy Cooking Gift Note or Growing Up Gift Note and tuck under the tree! Your little one will be thrilled! When the first shipment is sent, the recipient will receive an email letting them know that their first box is on the way. This email will also contain your gift message.

Can I add a gift message?

At sign up, you can enter a gift message. When the order is shipped, the recipient will receive an email with subject line “Welcome to Kidstir” that will describe the gift you have purchased and include your special gift note. You will receive a copy of that email.

If you’d like to personally hand or mail something to your gift recipient,  click to download and print our Happy Cooking Kits Gift Note and Growing Up Guides Gift Note.

Subscriptions

Where do Kidstir subscriptions ship?

Subscription boxes ship anywhere in the United States, including Hawaii, Alaska, and APO, FPO, and DPO addresses for free. For single kits and items from our Store there is a shipping fee of $3.95 per kit.

When do boxes ship?

New subscriptions and one-off boxes and binders are typically processed and delivered within 2 weeks. If you choose to start your subscription in a future month, your first box will arrive in the first half of that month. Hawaii, Alaska and Military customers may experience longer transit times. A shipping confirmation email with tracking information will be sent to the recipient’s parent when a box ships out.

How much is shipping?

We offer free shipping for new subscribers of our Happy Cooking Kits within the US including APO and FPO addresses. Special Edition boxes, past kits and Binders from our Store costs $3.95 per item.

How does shipping work for multiple boxes?

Boxes ordered at the same time are typically shipped at the same time. Please note binders are shipped separately from boxes and may take a few days longer to arrive.

How does it work for siblings?

We have a few options to accommodate siblings:

  • Share a Subscription: Cooking and learning provide wonderful opportunities to work together as a team.
  • Sibling Add-On: We will send an extra set of tools, games, and gifts with each box for $10/month. Please note that kids will share one set of recipe/activity pages and one cookbook or guidebook binder with this option.
  • Order an Additional Subscription: Each child can delight in receiving his or her own box each month! Simply add two subscriptions to your cart before checking out. This option will allow each child to build his or her own cookbook.

How do I get my bonus magazine subscription?

We are excited to have such a great partnership with the top food and family magazines: Family Circle, Every Day with Rachael Ray and Parents. See below for more information on each magazine and how the offer works.

For a limited time take advantage of this special offer. Included with your purchase of a monthly or gift Kidstir subscription (single kit purchases do not apply) is a two-year subscription to Every Day with Rachael Ray, Family Circle or Parents magazine. The issues are delivered straight to your door. Rest assured, you will never receive a bill for this magazine subscription.

If you are already a current subscriber to one of these magazines your subscriptions will be extended for one-year. If you have questions about your subscription or would like to cancel at any time, please contact customer service at: meredithpartner@cdsfulfillment.com.

How do I sign up for my bonus magazine subscription?

If you are joining or gifting a Kidstir subscription for the first time you will have the option to sign up for one of these great magazines at check out. You will also be able to choose which address (billing or shipping) you would like your subscription sent.

If you do not wish to receive your two-year subscription to Every Day with Rachael Ray, Family Circle or Parents (valued at $8.00) as part of your Kidstir membership, please print out this form, on the second page, fill in the fields and mail to:

Meredith/Kidstir Refund
PO Box 37815, Boone, IA 50037-0373

What are the advantages of signing up for a subscription instead of buying one-off boxes?

Besides the ongoing excitement and anticipation of fun monthly boxes delivered to your door each month, there are other benefits to signing up for our subscription service:

  • When you sign up for an ongoing subscription, you’ll receive a discounted rate over the price of a one-off boxes!
  • In addition, active subscribers get additional benefits such as access to exclusive discount events, the ability to earn promotional credits, and early access to product launches.

Can I choose the month in which I want my subscription to begin?

Can I have the first box shipped to me so I can present it as a gift?

Enter the first box address as the shipping address at checkout. Once the first box ships you can login to My Account and update the shipping address for each subscription. You will know the first box of a subscription has shipped when you receive a “Welcome to Kidstir” email. Check your spam filter to make sure you are receiving our emails.

We encourage customers to use only one address for shipment as it is easy to forget to update shipping information. We are not able to ship multiple kits if the incorrect address has been provided.

Can I pick my box themes each month?

We do not have an option to select which themes are sent each month.  All boxes are designed and extensively tested for both boys and girls, and include projects, bonus inspiration and more! For a shared community experience, all subscribers receive the same box each month. If you’d like to pick and choose your boxes you can buy past and Special Edition kits in our StoreJoin our FB community and share ideas and inspiration related to this month’s box theme.

What happens at the end of my auto-renewing subscription?

At the completion of an auto-renewing subscription term (1-, 3-, 6-,12-), if you do not cancel your subscription before the 15th of the final month of your term, then your subscription will renew for the same number of months as the term that was originally purchased.

How many kits do I get and how often?

Kidstir is focused around building a 12 month cookbook. Whether you order a monthly, 3 month, 6 month or 12 month subscription you will only get 1 kit per month. The 3/6/12 month subscriptions are pre paid upfront and you are guaranteed to receive one kit per month for the number of months for which you have pre paid. All subscriptions will auto-renew on the 25th of the final month of the prepaid term in order to complete the 12 month cookbook.

What is your cancellation policy?