FAQs

We hope you’ll find the answers you’re looking for here. If you need more help please reach out to us via our Contact Us form. For press inquiries, please reach out to hello@kidstir.com.

General

What is Kidstir?

Kidstir’s mission is to support parents in raising curious, confident, and capable kids. Our fun and educational monthly subscription boxes help kids 5-10 learn and practice real life skills that boost confidence and independence.

Our award-winning Happy Cooking Kits offer a hands-on food and cooking adventure for children. Our brand new Growing Up Guides provide kids with an engaging and entertaining way to practice valuable life skills.

Read more About Us. Subscribe to our Happy Cooking Kits and Growing Up Guides. Purchase a Special Edition box or Cookbook or Guidebook binder individually from our Store.

How do I contact Kidstir?

We offer Customer Care by email. If your questions are not answered here, please feel free to reach out to our Customer Care team. For a quick reply, please send us an email by filling out our Contact Us form. We aim to respond to all emails within 2 business days.

What is Kidstir’s phone number?

We do not currently offer phone support. We offer Customer Care by email. If your questions are not answered here, please feel free to reach out to our Customer Care team. For a quick reply, please send us an email by filling out our Contact Us form. We aim to respond to all emails within 2 business days.

Do you have a referral program?

Yes, we do have a Refer-A-Friend program:  Invite your friends and they will receive $10 off the purchase of a new subscription (not combinable with other promos). You will receive a $10 credit for each friend who makes a subscription purchase using your referral link!  The Refer-A-Friend discount (for your friends) is only valid on new Subscriptions, however your credit can be used towards Subscriptions or items purchased individually from our Store. Go to our Refer-a-Friend page to get started.

How do I partner with you?

We’d love to connect with you. Please use our Contact Us form to reach out, and we’ll be in touch.

How can I give feedback?

Do perishable / food ingredients come in the box?

Food ingredients, wet or dry, do not come in our Happy Cooking Kits. We believe going to the market and selecting high quality, fresh ingredients is an important life skill.

A shopping list will be emailed when the box ships, so families can stock up on ingredients in advance. The shopping list will also be enclosed in each box.

What about food allergies, gluten intolerance, vegetarian, low carb, and other special diets?

Families have different situations and preferences around food. Our founder’s children have serious nut allergies.  Each of our Happy Cooking Kits include multiple recipes that contain suggestions for substitutions wherever possible. We never include recipes with nuts as an ingredient. We have heard from families dealing with gluten, lactose, soy, egg, and other intolerances who tell us they’ve successfully adapted recipes to meet their needs. We encourage our community to share ideas with each other through our social media pages, such as Facebook. We expect supervising adults to carefully examine recipes and any food items to ensure they are safe for their child and family’s specific situation. Our hope is that through our Happy Cooking Kits, children will see food as a wonderful adventure, while also learning how to stay safe in consideration of their individual needs.

How do I report a problem with my box?

We want to make sure you have a great experience with Kidstir. If you are having a problem with one of our boxes, please  let us know by using the Contact Us form.

Managing your account

How do I update my billing information?

You can update your billing information at any time from your My Account page. On your “Payment Methods” tab, you will be able to edit your Payment Details (credit card number). On your “Addresses” tab you will be able to edit your Billing Address.

How do I update my shipping address?

You can update your shipping address from your My Account page. To update a shipping address, click the “Subscriptions” tab, then “View” the subscription that needs to be edited. Shipping addresses must be updated by 15th of the month to take effect for the next month’s shipment. Addresses need to be updated individually if you have multiple subscriptions.

Can I switch my subscription to another brand?

At this time, you cannot switch between our Happy Cooking Kit and Growing Up Guide subscriptions in the midst of a prepaid term.

How do I renew a subscription?

Your 1-, 3-, 6- month subscription will auto-renew so that your child will not miss any shipments. After your child has received all 12 of our subscription boxes for either our Happy Cooking Kits or Growing Up Guides line, your subscription will expire. At this time, if you would like to continue with our other brand, please sign up for a New Subscription for the other line.

Can I skip a month?

Our boxes are shipped every month. We do not offer customization of the shipping schedule at this time. There are no perishable items in the boxes so they may be stored and used at times convenient to families.

Can I have subscription boxes shipped every other month?

Our boxes are shipped every month. We do not offer customization of the shipping schedule at this time. There are no perishable items in the boxes so they may be stored and used at times convenient to families.

How do I avoid having duplicate / repeat boxes sent to my child?

If you’ve already received some Kidstir boxes, you have a couple of options.

You can choose to sign up for a new brand at our Subscribe page. Or, if you want to receive the remaining boxes in your original brand, we will build a custom subscription just for you. First find out which boxes your little one already has. If you’re not sure, email us by filling out our Contact Us page and our customer service team will be happy to check for you. Then visit our Custom Returning Subscription page and select the boxes you still need to complete your collection.

Why has my subscription been put on-hold or suspended?

How do I cancel my subscription?

We hate to see you go, but you can end a subscription anytime after the initial prepaid term has been completed. To cancel, log into your My Account page, choose the “Subscriptions” tab, click “View” next to the subscription that you’d like to cancel, then click “Cancel” before the 15th of the final month of your current term. Your account will show “Pending cancellation”. At the end of your prepaid term, it will show “Cancelled”. Your subscription will not auto-renew and no boxes will be shipped after the end of your current term.

12-month terms and Custom Returning Subscriptions are not eligible for cancellation – these subscriptions will expire after the original term is complete.

Can I cancel my subscription after payment has been processed?

Per our cancellation policy, customers need to cancel their renewing / recurring subscriptions by the 15th of the final month of their current term.  We cannot stop a shipment after boxes have been processed.

If you cancel your subscription by reaching out to us between processing and shipment, that “processing” term will be the last that you receive as part of your subscription. You will no longer be billed for or shipped boxes beyond that term.

Gifting

Can I give Kidstir boxes as a gift?

Of course! Our boxes make wonderful gifts! Choose your preferred brand and subscription term here. Then, provide the details such as the child’s name and shipping address.

Your 1-, 3-, 6- month subscription will auto-renew so that your gift recipient will not miss any shipments. After the child has received all 12 of our subscription boxes for either our Happy Cooking Kits or Growing Up Guides line, your subscription will expire. If you’d like to limit your gift to the initial 1-,3-, or 6-month term of your subscription, log into your My Account page, choose the “Subscriptions” tab, click “View” next to the subscription that you’d like to cancel, then click “Cancel” before the 15th of the final month of your current term. Your account will show “Pending cancellation”. At the end of your prepaid term, it will show “Cancelled”. Your subscription will not be auto-renewed and no boxes will be shipped after the end of your current term. 12-month terms and Custom Returning Subscriptions are not eligible for cancellation – these subscriptions will expire after the original term is complete.

You can also send other one-off Store items such as Special Edition boxes, Cookbook and Guidebook binders – no subscription required! Be sure to check the “is this a gift?” box during checkout so that you can enter a gift message that will be emailed to the gift recipient upon shipment.

What is your holiday delivery schedule?

Holiday orders must be placed by Friday, December 14, 9 pm PT for delivery before December 25.

Please note that Alaska, Hawaii, and APO/FPO addresses may take 2 weeks longer.

Once our holiday shipping deadline has passed, you can still give Kidstir boxes as a Christmas present.  For a Christmas day opening,  please print our our Happy Cooking Gift Note or Growing Up Gift Note and tuck under the tree! Your little one will be thrilled! When the first shipment is sent, the recipient will receive an email letting them know that their first box is on the way. This email will also contain your gift message.

Can I add a gift message?

At sign up, you can enter a gift message. When the order is shipped, the recipient will receive an email with subject line “Welcome to Kidstir” that will describe the gift you have purchased and include your special gift note. You will receive a copy of that email.

If you’d like to personally hand or mail something to your gift recipient,  click to download and print our Happy Cooking Kits Gift Note and Growing Up Guides Gift Note.

Subscriptions

Where do Kidstir subscriptions ship?

Subscription boxes ship anywhere in the United States, including Hawaii, Alaska, and APO addresses. for $3.95/box. Canadian customers may purchase and ship products to the US.

When do boxes ship?

New subscriptions and one-off boxes and binders are typically processed and delivered within 2 weeks. If you choose to start your subscription in a future month, your first box will arrive in the first half of that month. Hawaii, Alaska and Military customers may experience longer transit times. A shipping confirmation email with tracking information will be sent to the recipient’s parent when a box ships out.

How much is shipping?

Shipping is $3.95/box.

SUSBSCRIPTIONS
Monthly: $3.95 per month. Sibling and binder add-ons do not incur additional shipping.
3 month: $11.85 per 3 month term. Sibling and binder add-ons do not incur additional shipping.
6 month: $23.70 per 6 month term. Sibling and binder add-ons do not incur additional shipping.
12 month: $47.40 per 12 month term. Sibling add-ons and bonus binders do not incur additional shipping.

STORE
Special Edition boxes and Binders: $3.95 per item.

How does shipping work for multiple boxes?

Boxes ordered at the same time are typically shipped at the same time. Please note binders are shipped separately from boxes and may take a few days longer to arrive.

How does it work for siblings?

We have a few options to accommodate siblings:

  • Share a Subscription: Cooking and learning provide wonderful opportunities to work together as a team.
  • Sibling Add-On: We will send an extra set of tools, games, and gifts with each box for $10/month. Please note that kids will share one set of recipe/activity pages and one cookbook or guidebook binder with this option.
  • Order an Additional Subscription: Each child can delight in receiving his or her own box each month! Simply add two subscriptions to your cart before checking out. This option will allow each child to build his or her own cookbook.

How do I get my bonus magazine subscription?

We are excited to have such a great partnership with the top food and family magazines: Family Circle, Every Day with Rachael Ray and Parents. See below for more information on each magazine and how the offer works.

For a limited time take advantage of this special offer. Included with your purchase of a monthly or gift Kidstir subscription (single kit purchases do not apply) is a two-year subscription to Every Day with Rachael Ray, Family Circle or Parents magazine. The issues are delivered straight to your door. Rest assured, you will never receive a bill for this magazine subscription.

If you are already a current subscriber to one of these magazines your subscriptions will be extended for one-year. If you have questions about your subscription or would like to cancel at any time, please contact customer service at: meredithpartner@cdsfulfillment.com.

How do I sign up for my bonus magazine subscription?

If you are joining or gifting a Kidstir subscription for the first time you will have the option to sign up for one of these great magazines at check out. You will also be able to choose which address (billing or shipping) you would like your subscription sent.

More Information on Each Magazine:

Every Day with Rachael Ray
Everyday with Rachael Ray is new & improved with more food, more Rach, more fun, period. Help yourself to all-new 30-minute meals, tasty $10 dinners, cheap travel tips, plus Rach’s faves for eats, style, home and more. Get 100s of fast ideas for making life more delicious!

Family Circle
Family Circle reflects how women and families live now—we are the intersection of what matters most to moms and the ever-changing cultural conversation around us. We broaden and embrace what “family” means today, which has evolved well beyond traditional definitions. We literally go full circle, from the joys and challenges of raising tweens and teens to successfully navigating the stuff of everyday life, like getting dinner on the table and juggling busy schedules (perfection not required). And, we help her maintain a sense of self in the middle of it all.

Parents
American’s leading family magazine for parents offering proven tips, sure-fire techniques and straightforward advice from America’s foremost childcare experts.

If you do not wish to receive your two-year subscription to Every Day with Rachael Ray, Family Circle or Parents (valued at $8.00) as part of your Kidstir membership, please print out this form, on the second page, fill in the fields and mail to:

Meredith/Kidstir Refund
PO Box 37373, Boone, IA 50037-0373

What are the advantages of signing up for a subscription instead of buying one-off boxes?

Besides the ongoing excitement and anticipation of fun monthly boxes delivered to your door each month, there are other benefits to signing up for our subscription service:

  • When you sign up for an ongoing subscription, you’ll receive a discounted rate over the price of a one-off boxes!
  • In addition, active subscribers get additional benefits such as access to exclusive discount events, the ability to earn promotional credits, and early access to product launches.

Can I choose the month in which I want my subscription to begin?

Can I have the first box shipped to me so I can present it as a gift?

Enter the first box address as the shipping address at checkout. Once the first box ships you can login to My Account and update the shipping address for each subscription. You will know the first box of a subscription has shipped when you receive a “Welcome to Kidstir” email. Check your spam filter to make sure you are receiving our emails.

We encourage customers to use only one address for shipment as it is easy to forget to update shipping information. We are not able to ship multiple kits if the incorrect address has been provided.

Can I pick my box themes each month?

We do not have an option to select which themes are sent each month.  All boxes are designed and extensively tested for both boys and girls, and include projects, bonus inspiration and more! For a shared community experience, all subscribers receive the same box each month. Join our FB community and share ideas and inspiration related to this month’s box theme.

What happens at the end of my auto-renewing subscription?

At the completion of an auto-renewing subscription term (1-, 3-, 6-), if you do not cancel your subscription before the 15th of the final month of your term, then your subscription will renew for the same number of months as the term that was originally purchased.

After your child has received all 12 Happy Cooking Kits or Growing Up Guides, your subscription will expire. At this time, if you would like to continue, please sign up for a New Subscription for the other brand. You may also want to purchase Special Edition boxes or a binder from our Store.

What is your cancellation policy?