You can cancel your monthly subscription at any time. Simply go to “My Account”, “View” your Subscription, then select “Cancel”. You must cancel by the 24th of the month to avoid being shipped and billed for the next month’s kit.
If you purchase a 3 or 6 month subscription you can also cancel to avoid term renewals. Your prepaid term itself is not cancellable and all kits that have already been paid as part of that term will be shipped to you as scheduled.
Your cancellation before the 24th of the final month of your term will ensure that you are not charged for your next renewal term nor shipped any kits beyond your pre-paid term. Single kit and 12 month subscription purchases are not cancellable. Because all subscriptions automatically end after 12 months, you will not see a cancellation option during the final term of your monthly, 3, or 6 month subscription.
When you cancel a prepaid subscription the status will show as “pending cancellation”. As explained above, this means that your subscription will not continue beyond the term for which you have already paid. It will change to “cancelled” when your term ends, ensuring that there will be renewal.
An example: If you purchase a 3 month subscription on June 1 with June as your selected start month, you could cancel the subscription on June 2. You will receive the June, July, August kits you have already paid for. However, on August 25 your subscription will not be renewed and you will not be shipped any more kits.
Another example: If you purchase a 3 month subscription on June 1 for the Jun-Aug months, it will be set to renew on Aug 25 for the Sep-Nov months. You can choose to cancel anytime from June 2- Aug 24 to avoid the second term renewal. If the subscription renews on August 25 and you decide to cancel any day after that, such as Sep 5, you will be shipped the Sep-Nov kits you have paid for, but you will avoid the next term renewal on Nov 25 for the Dec-Feb term.
If you have any questions about cancellation or need our assistance, please email us at email@example.com. We are happy to help!