We hate to see you go, but you can end a subscription anytime after the initial prepaid term has been completed. To cancel, log into your My Account page, choose the “Subscriptions” tab, click “View” next to the subscription that you’d like to cancel, then click “Cancel” before the 15th of the final month of your current term. Your account will show “Pending cancellation”. At the end of your prepaid term, it will show “Cancelled”. Your subscription will not auto-renew and no boxes will be shipped after the end of your current term.
Canceling an auto-renewing subscriptions mid-term will stop future renewals but will not result in a partial refund or stop shipment on the prepaid term’s boxes. 12-month terms, Special Edition kits, and Custom Returning Subscriptions are not eligible for cancellation – these subscriptions will expire after the original term is complete. 1-, 3-, 6-month subscriptions expire after 12 months of shipments. The option to cancel will not be visible in the final term of 1-, 3-, 6- month subscriptions because they are set to automatically expire at the end of that term.