You can update your billing information at any time from your My Account page. On your “Payment Methods” tab, you will be able to edit your Payment Details (credit card number). On your “Addresses” tab you will be able to edit your Billing Address.
Category: faq-payment & billing
How do I update my shipping address?
You can update your shipping address from your My Account page. To update a shipping address, click the “Subscriptions” tab, then “View” the subscription that needs to be edited. Shipping addresses must be updated by 15th of the month to take effect for the next month’s shipment. Addresses need to be updated individually for each order if you have multiple subscriptions. Please note that changing shipping & billing addresses through the “Addresses” tabs will update your default addresses for future purchases, but not for existing orders. For existing orders, you must follow the instructions above.
How do I renew a subscription?
Your subscriptions will automatically renew at the end of your current order so that your child will not miss any shipments.
Can I skip a month?
Our boxes are shipped every month. We do not offer customization of the shipping schedule at this time. There are no perishable items in the boxes so they may be stored and used at times convenient to families.
Can I have subscription boxes shipped every other month?
Our boxes are shipped every month. We do not offer customization of the shipping schedule at this time. There are no perishable items in the boxes so they may be stored and used at times convenient to families.
How do I avoid having duplicate / repeat boxes sent to my child?
For subscription members there will not be duplicates of previous kits sent out as part of the subscription. All monthly boxes are new and contain recipes, activities and tools created for that particular month. Previous kits and Classic kits are available for purchase in our Store for purchase outside of a subscription.
Why has my subscription been put on-hold or suspended?
A subscription labelled as “On-Hold” or “Suspended” in My Account means that there was an issue charging your credit card during one of our billing cycles. To update your billing information, please log into your account and click on the “Subscriptions” tab. Choose to “View” your Subscription and update your credit card information. Then “Reactivate” your subscription.
How do I cancel my subscription?
We hate to see you go, but you can end a subscription anytime after the initial prepaid term has been completed. To cancel, log into your My Account page, choose the “Subscriptions” tab, click “View” next to the subscription that you’d like to cancel, then click “Cancel” before the 15th of the final month of your current term. Your account will show “Pending cancellation”. At the end of your prepaid term, it will show “Cancelled”. Your subscription will not auto-renew and no boxes will be shipped after the end of your current term.
Can I cancel my subscription after payment has been processed?
Per our cancellation policy, customers need to cancel their renewing / recurring subscriptions by the 15th of the final month of their current term. We cannot stop a shipment after boxes have been processed. Ending a subscription does not affect your current order and any kits and items that have been purchased will be shipped out as scheduled.
If you cancel your subscription by reaching out to us between processing and shipment, that “processing” term will be the last that you receive as part of your subscription. You will no longer be billed for or shipped boxes beyond that term.