Category: faq-payment & billing

How do I update my billing information?

You can update your billing information at any time from your My Account page. On your “Payment Methods” tab, you will be able to edit your Payment Details (credit card number). On your “Addresses” tab you will be able to edit your Billing Address.

How do I update my shipping address?

You can update your shipping address from your My Account page. To update a shipping address, click the “Subscriptions” tab, then “View” the subscription that needs to be edited. Shipping addresses must be updated by 15th of the month to take effect for the next month’s shipment. Addresses need to be updated individually if you have multiple subscriptions.

How do I renew a subscription?

Your 1-, 3-, 6- month subscription will auto-renew so that your child will not miss any shipments. After your child has received all 12 of our subscription boxes for either our Happy Cooking Kits or Growing Up Guides line, your subscription will expire. At this time, if you would like to continue with our other brand, please sign up for a New Subscription for the other line.

Can I skip a month?

Our boxes are shipped every month. We do not offer customization of the shipping schedule at this time. There are no perishable items in the boxes so they may be stored and used at times convenient to families.

How do I avoid having duplicate / repeat boxes sent to my child?

If you’ve already received some Kidstir boxes, you have a couple of options.

You can choose to sign up for a new brand at our Subscribe page. Or, if you want to receive the remaining boxes in your original brand, we will build a custom subscription just for you. First find out which boxes your little one already has. If you’re not sure, email us by filling out our Contact Us page and our customer service team will be happy to check for you. Then visit our Custom Returning Subscription page and select the boxes you still need to complete your collection.

Why has my subscription been put on-hold or suspended?

A subscription labelled as “On-Hold” or “Suspended” in My Account means that there was an issue charging your credit card during one of our billing cycles. To update your billing information, please log into your account and click on the “Account” tab. From here you will be able to update your “Payment methods”.  This will ensure that future charges go through. However, this will not re-instate your on-hold or suspended subscription.

For that, please visit our Custom Returning Subscription page and select the boxes you still need to complete your collection. You will then receive them in the designated months.

How do I cancel my subscription?

We hate to see you go, but you can end a subscription anytime after the initial prepaid term has been completed. To cancel, log into your My Account page, choose the “Subscriptions” tab, click “View” next to the subscription that you’d like to cancel, then click “Cancel” before the 15th of the final month of your current term. Your account will show “Pending cancellation”. At the end of your prepaid term, it will show “Cancelled”. Your subscription will not auto-renew and no boxes will be shipped after the end of your current term.

12-month terms and Custom Returning Subscriptions are not eligible for cancellation – these subscriptions will expire after the original term is complete.

Can I cancel my subscription after payment has been processed?

Per our cancellation policy, customers need to cancel their renewing / recurring subscriptions by the 15th of the final month of their current term.  We cannot stop a shipment after boxes have been processed.

If you cancel your subscription by reaching out to us between processing and shipment, that “processing” term will be the last that you receive as part of your subscription. You will no longer be billed for or shipped boxes beyond that term.